Terms and Conditions
Terms and Conditions
- Acceptance of Terms
By accessing and using the Abrites online shop or engaging in any direct sales with Abrites, you acknowledge and agree to comply with and be bound by these Terms and Conditions. Abrites products are also available worldwide through our authorized distribution network, where additional or country-specific conditions may apply. It is the Client's responsibility to verify applicable terms with their respective distributor.
- Product Information
We are providing comprehensive and up-to-date information about hardware and software products, and services on our website and in our blog (https://abrites.com/blog). However, we do not warrant the completeness or exactness of the information.
Abrites products are intended solely for professional and business use. Due to their specialized nature, these products require specific expertise, professional knowledge, and experience for safe and proper usage. Clients purchasing from Abrites are explicitly classified as Professional Clients under the terms outlined in the License Agreement.
- Ordering and Payments
By placing an order, you agree to purchase the selected products and services under these Terms and Conditions. Abrites reserves the right to refuse or cancel any order at its discretion, including but not limited to instances of suspected misrepresentations, pricing errors, or supply constraints.
All prices are listed in euro (EUR) and may be subject to additional costs, including but not limited to Value Added Tax (VAT), shipping fees, customs duties, and other surcharges. The customer bears responsibility for verifying and complying with any applicable tax and customs obligations. Payments are accepted via Stripe, PayPal, other payment processors or bank transfer.
- Product Availability and Delivery
Availability of hardware products is subject to change without prior notice. While Abrites endeavours to fulfil all orders in a timely manner, delivery times are provided as estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, including supply chain disruptions, regulatory changes, or customs procedures.
Responsibility for shipping costs depends on the terms specified in our offer. The party covering the shipping costs also bears the risk of loss or damage during transit.
Software products are delivered electronically following order approval. We prioritize seamless provisioning and make reasonable efforts to ensure timely delivery.
- Returns and Refunds
Upon receipt of hardware products, Clients are required to inspect them immediately for any damages or discrepancies. If any issues are identified, the Client must notify Abrites without delay by contacting info@abrites.com and submitting hardware product details.
If a Client refuses delivery of goods, the Client is liable for all associated costs, including return shipping, customs fees, and any additional expenses. Abrites reserves the right to withhold a refund until the returned product is received in its original condition, with all components intact.
Orders placed for software products and services may not be refused after payment has been made. In some circumstances we may amend your order as per your request. This may result in a partial refund or a request for additional payment.
- Warranty and Support
Abrites offers a two-year warranty for the hardware components of products that include both hardware and software. This warranty does not extend to the software itself. Generally, all other hardware products are covered by an one-year warranty. Any extended or reduced warranty periods, if applicable, will be clearly specified in each product’s description.
In case of defects within the warranty period, you should contact Abrites at info@abrites.com or the authorized distributor, providing the purchased interface’s ID and defect details. Following an evaluation, Abrites may propose a resolution, which may include remote diagnostics, repair, or replacement.
The warranty becomes void if the product appearance is altered or self-repaired without Abrites' consent or explicit recommendation; used in an unsuitable environment or at a different voltage than specified; affected by personal computer/tablet malfunctions, or if usage/storage instructions are not followed.
We reserve the right to modify or discontinue products and services at any time.
- Intellectual Property
All intellectual property rights associated with Abrites products and services, including but not limited to software, trademarks, patents, and proprietary technologies, remain the exclusive property of Abrites and are protected under applicable laws and the License Agreement.
Any infringement may result in immediate termination of access to Abrites products and services, in addition to legal action.
- Limitation of Liability
To the extent permitted by law, Abrites shall not be liable for any indirect, consequential, or incidental damages arising from the use of Abrites products.
- Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Bulgaria.
Any disputes arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Sofia, Bulgaria. Prior to initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably through negotiations.
- Modification of Terms
Abrites reserves the right to modify, update, or amend these Terms and Conditions at its discretion. Changes become effective upon publication on the Abrites website. Continued use of Abrites products or services following such modifications constitutes acceptance of the revised Terms and Conditions.
- Legal notices
Unauthorized use of trademarks or logos is prohibited without prior written consent. Abrites provides information in good faith but disclaims responsibility for exactness, completeness, or timely updates of the content. The website content is provided 'as is,' and Abrites reserves the right to modify or delete information at any time. Additionally, the site includes a disclaimer about the accuracy of information, if any, related to products or services from other companies. Access to password-protected areas is restricted to authorized users, and unauthorized attempts may lead to legal action.
- Contact Information:
For inquiries or concerns regarding these terms and conditions, please contact us.
