SPECIAL SERVICE PACK
The Annual Maintenance Subscription (AMS) applies to all AVDI users worldwide and is the gateway to the full capacity of the Abrites products. The AMS is an essential part of the Abrites ecosystem and a crucial counterpart to the AVDI, providing access to the following:
• All Online services
• Latest software releases
• Updates to existing functions
• Promotional releases and updates
The AMS is valid for 12 months and renewal is due on the date this period expires. Bear in mind that all Abrites special functions require an active AMS in order to be purchased and used.
The ABRITES Support Plan Service (SPS) is an annual subscription service which provides access to the ABRITES ticketing system. The Abrites Support Plan Service enables customers to receive support from the Abrites Support Team.
The Support Team analyse, detect, determine and provide possible solutions to issues that may occur while using the Abrites products.
The SPS works in a written form via the Abrites ticketing platform. Once the SPS is purchased, an account is created in the platform where all the problem solving takes place. If the customer is registered with an Abrites partner, the ticket submission is done exclusively by this partner and an individual account is NOT created.
The SPS subscription ensures the following:
• Access to the Abrites Support ticketing system
• Prioritised fast response from 2 hours of opening a ticket (9 AM - 6 PM GMT+3)
• Unlimited quantity of cases
• Undivided attention from a Support Team member
The AVDI Replacement Service will make sure that you receive a brand-new AVDI in case your current interface is defective. The new interface comes with a two-year guarantee and there is no need to send your old one back!
AVDI and ABRITES products
SPS - Abrites Support Plan Service
SPECIAL SERVICE PACK
Replacement of product
Annual Maintenance Subscription
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